My appointment was scheduled for 10:50 am and I was called promptly at that time. The technicians took control, medicated my eyes, took their pictures and did the things they were responsible to do prior to my seeing the doctor. The doctor then arrived promptly after , looked at the TV pictures, gave me an injection into each of my eyeballs, described to me what the pics on the tv screen meant, told me he was very satisfied with the progress and improvement to my vision, gave me my next appointment date and released me to leave. He has a very calming manner and I am very satisfied with Dr Wagner. I like him very much and have told as much..